Support, Events & Team
How to open a support ticket and what to include, lost items and appeals, missing sponsor rewards, where events are announced, and who does what on the staff team.
At a glance
- Where to report
- Discord ticket
- Include
- Game ID, time, screenshots, details
- Event news
- Discord + in-game chat
- Items you lost
- Usually not restored
Got a problem? Open a ticket
- Join the HuanLan Discord.
- Go to the 「申請幫助-客服單」 (support ticket) channel.
- Click the button in the channel to open a ticket.
Please include your in-game ID, when it happened, screenshots and a description of the problem. The more complete the details, the faster it can be handled.
Can't connect
If you see "can't connect", a timeout or an expired session, fully restart the game and try again. If it still fails, ask on Discord or open a ticket.
Lost gear or items
Report lost items in a ticket with your ID, the time, screenshots and what happened. Items lost through a player's own mistake are usually not compensated, so bind important gear with /bind and keep it safe.
/bindBind the item in your hand/unbindUnbind it
Appeals
If you think you were judged or banned by mistake, open a ticket and explain what happened; the staff will review it.
Sponsor rewards not received
If the owner is online, sponsorships are usually processed right away; otherwise it depends on when the owner is available. If you still haven't received anything, open a ticket. See the sponsor and rank pages for how to sponsor and what each rank includes.
Events
Events are usually announced on Discord, and new events are also pushed as chat messages in game. Taking part earns coins, and rewards also include HuanLan point vouchers (幻嵐點卷). Past events are listed on the event history page.
Staff team
The staff team runs the server, develops its systems, plans events, talks with players and keeps order. When you need help, open a ticket first so the right person can handle it.
| Member | Role | Responsibilities |
|---|---|---|
| weiwei | Server owner | System design, back-end development, deployment and overall operations |
| 自在 | Technical support | System testing, database optimisation and in-game balance |
| 黑球 | Events lead | Regular events and special quests, announcements and Discord community |
| lolicond | Moderator | Handles reports, monitors and reviews cheating, keeps play fair and orderly |
Can't find the answer here?
Ask the staff or the public channels on Discord, or ask players who are online.
SourceThe HuanLan staff's player knowledge base (FAQ and reporting, events, sponsorship and tickets, staff team).